Shipping policy

Last updated: 12 November 2026

Your piece leaves our studio in Nyon fully insured, in its box (a lacquered wooden box for engagement rings), and travels straight to you.

When your piece ships

Each piece is made by hand after you order, so please allow 6 to 8 weeks before it leaves our studio. We confirm the estimated delivery date by email and let you know if it changes.

Shipping costs

Shipping is free, wherever we deliver: insured, tracked and signed for.

The countries we ship to are listed at checkout.

How your piece travels

We ship with DHL Express, fully insured, with signature on delivery. You receive a tracking number as soon as your piece leaves our studio. We cannot deliver to P.O. boxes.

Customs, duties and taxes

For deliveries outside Switzerland, import VAT and customs duties may be charged by the authorities of your country and are paid by the recipient on delivery. They are not included in our prices or shipping costs. For EU countries, this usually means the local VAT rate on the value of your piece; DHL contacts you before delivery to collect it.

Delays

Delivery times given by the carrier are estimates. Delays at customs or with the carrier are outside our control, but we follow up with you until your piece arrives.

Questions

Write to Stéphanie at s@stephanievanzwam.com with your order number; she reads every message personally.